November 13th, 2010
So, it turns out that retail sales actually suits my personality quite well. To those of you who know me, it will come as no surprise when I say that below my charming smile lurks a truly ferocious competitive instinct.* Happily, that instinct finds healthy expression in a sales setting.
Yesterday was my first real shift on the cash register at Borders and I had a ball. Though a cashier isn’t the primary book seller (there are people with that title who do the heavy selling out on the floor), we do have a couple of sales opportunities and expectations.
Number one is to push the upgraded Borders Rewards Plus membership that costs $20 a year. The second is to push our Toys for Tots book drive. This is a really great idea, both philanthropically and from a business perspective. Customers are encouraged to purchase a children’s book from our selection at the register, then we donate it to Toys for Tots. Kids get books. Sales go up. It’s a win win.
I don’t have hourly goals or anything, but more is clearly better and that gives me something to strive for. I sold five upgrades and nine books during my first four hour shift. The bosses were pleased. Which pleased me. Have I mentioned that I’m also highly motivated by a “teacher’s pet” instinct?
*In discussing this with my husband the other day, he warned me that if he ever hears me trash talking our children over a game of Scrabble, he will ban Family Game Night. I promised only to wait until they were at least ten. Or a very mature eight.